Refund policy

The short version: every Mooptop item is printed just for you after you order, so we can't take returns for a change of heart — but if anything is wrong with what you receive, we'll make it right, fast.

Defects, damage & misprints. If your order arrives damaged, misprinted, or with any defect, email us at moo@mooptop.com within 30 days of delivery with your order number and a photo of the issue. We'll send a free replacement or issue a full refund — your choice. No need to ship anything back.

Wrong item or size received. If we sent something different from what you ordered, that's on us — email us and we'll get the correct item pressed and shipped at no charge.

Sizing. Because each item is made to order, we're not able to offer exchanges for size. Please check the size chart on every product page before ordering — measurements are listed for each garment. If you're between sizes, we recommend sizing up.

Cancellations & changes. Need to fix an address, size, or design choice? Email us within 12 hours of placing your order and we'll update or cancel it. After that, your order is likely already in production and can't be changed.

Refund timing. Approved refunds go back to your original payment method within 5–10 business days, depending on your bank.

Questions? moo@mooptop.com — a human (not a cow) will get back to you within one business day.